RETURN POLICY FOR NON-CUSTOM ITEMS
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase of a non-custom item for any reason, you may return it to us for a refund or an exchange.Please see below for more information on our return policy.
All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS AND TERMS FOR NON-CUSTOM ITEMS
To return a non-custom item, please email customer service at customerservice@kingrestaurantsupply.comto obtain a Return Merchandise (RMA) number and return shipping address information. After receiving a RMA number and return shipping address information,place the item securely in its original packaging and mail your return to theshipping address provided to you by King Restaurant Supply. We strongly recommend that you use a trackable method to mail your return.
Please note, you will be responsible for all return shipping charges. Also, a restocking fee will be deducted from your return credit to cover the cost of processing the items back into stock. This fee is 25% of the item(s) cost for commercial locations.
CANCELLATIONS FOR NON-CUSTOM ITEMS
Non-custom orders can be cancelled free of charge if the cancellation request is submitted before the order has shipped. Cancellations need to be requested over the phone, at the customer service number, (651) 356-7888, during business hours (Monday-Friday, 9am-5pm CST).
REFUNDS FOR NON-CUSTOM ITEMS
After receiving your return and inspecting the condition of your non-custom item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed and will provide the refund for the cost of the item(s) less the 25% restocking charge within one (1) day of the return being processed.
RETURN POLICY FOR CUSTOM ITEMS
Custom or made-to-order products cannot be canceled or refunded.
INSPECTION FOR DAMAGE FOR ALL ITEMS
If your item(s) arrive damaged, please send photos of the damage, box, and SKU, along with a brief description of the damage to customerservice@kingrestaurantsupply.com and we will process an insurance claim on your behalf. Photos and videos must be sent for freight damage within 24 hours of arrival or the freight damage claim will not be valid. Any punctures or visible signs of exterior damage must be reported within 24 hours.
CHARGEBACKS
Any customer that files a fraudulent chargeback will be held criminally liable for theft. If you have not received a product, or have an issue with a product that you did receive, please contact us, and we will help you resolve your issue. Please do not file chargebacks for issues that we can resolve together.
EXCEPTIONS
For defective products, please contact us at the contact details so we can help facilitate a below a warranty claim with the manufacturer.
If you have any questions concerning our return policy, please contact us at
(651) 356-7888
customerservice@kingrestaurantsupply.com