TYPES OF ITEMS YOU CAN PURCHASE FROM KING RESTAURANT SUPPLY
“Non-Custom Items” refer to items that have no add-ons, accessories or option choices available when purchasing.
“Custom Items” refer to items that have any add-ons, accessories or option choices available when purchasing.
RETURN POLICY
If the customer is not completely satisfied with their purchase of an item for any reason, they may return it for a refund or an exchange. Please see below for more information on the details of this return policy.
All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, and in the original, unopened packaging. For the avoidance of doubt, any product that has had its packaging opened by the customer will only be returnable at King Restaurant Supply’s discretion.
RETURN PROCESS AND TERMS
To return an item, a customer should email King Restaurant Supply customer service at customerservice@kingrestaurantsupply.com to obtain a Return Merchandise (RMA) number and return shipping address information. After receiving a RMA number and return shipping address information, the customer should ship the return to the shipping address provided to them by King Restaurant Supply. King Restaurant Supply requires that the customer uses a trackable method to ship their return.
Please note, the customer will be responsible for all return shipping charges. Also, a restocking fee will be deducted from your return credit to cover the cost of processing the items back into stock. This fee is 30% of the item(s) cost for commercial locations.
CANCELLATIONS
Orders of Non-Custom Items can be cancelled free of charge if the cancellation request is submitted before the order has shipped. Cancellations need to be requested over the phone, at the customer service number, (+1) 651-356-7888, during business hours (Monday-Friday, 9am-5pm CST).
Orders of Custom Items can be cancelled free of charge if the cancellation request is submitted before the order has been accepted by the manufacturer. Cancellations need to be requested over the phone, at the customer service number, (+1) 651-356-7888, during business hours (Monday-Friday, 9am-5pm CST).
REFUNDS
After King Restaurant Supply or King Restaurant Supply’s manufacturer partner receive the return of an item and King Restaurant Supply or King Restaurant Supply’s manufacturer partner have confirmed that the item is in an unopened and unused condition, King Restaurant Supply will process the customer’s return or exchange. Customers should please allow at least seven (7) days from the receipt of their item to process their return or exchange. King Restaurant Supply will notify the customer by email when their return has been processed and will provide the refund for the cost of the item(s) less any applicable restocking charges within one (1) day of the return being processed.
INSPECTION FOR DAMAGE FOR ALL ITEMS
If your item(s) arrive damaged, please send photos of the damage, box, and SKU, along with a brief description of the damage to customerservice@kingrestaurantsupply.com and we will process an insurance claim on your behalf. Photos and videos must be sent for freight damage within 24 hours of arrival or the freight damage claim will not be valid. Any punctures or visible signs of exterior damage must be reported within 24 hours.
CHARGEBACKS
Any customer that files a fraudulent chargeback will be held criminally liable for theft. If you have not received a product, or have an issue with a product that you did receive, please contact us, and we will help you resolve your issue. Please do not file chargebacks for issues that we can resolve together.
EXCEPTIONS
For defective products, as an alternative to a return, a customer can contact King Restaurant Supply at the contact details below so King Restaurant Supply can help facilitate a warranty claim with the manufacturer of the item.
If you have any further questions or comments, you may contact us by:
Phone: (+1) 651-356-7888
Email: mlorelli@kingrestaurantsupply.com